Overview
Project Type
UX/UI Design, Web Design
Role
User Research, UI Designer
New York University’s summer housing program populates the dorms with interns in the city for the summer. The site is marketed to major companies across the city and visited by many college students seeking housing options. A refreshed mobile-optimized site was created with the intention to appeal to both businesses and college students alike. The custom icon series and utilization of NYU’s image and video library created a dynamic web experience. The site is managed and updated by NYU, and has helped ensure the success of the summer housing program, filling thousands of rooms each summer.
Impact
39%
Decrease in Support Calls
Students were able to find information without additional support
47%
Decrease in Mobile Drop-Off Rate
Mobile optimized layout address gaps in the previous site
22%
Decrease in Application Error Rate
Clearer information architecture reduced incorrectly filed forms
27%
Increase in Return Users
More students re-booked for following summers, signaling long-term trust




